New Covid 19 protocol for attending the clinic (Updated 24/03/20)

New Covid 19 protocol for attending the clinic (Updated 24/03/20)
March 23, 2020 kernow

UPDATED 24/3/2020

Following Government advice we will now be switching to urgent Veterinary cover only – this is for 2-3 weeks then under review

We will continue to be here for you and your pets

If you have an appointment booked with our surgery, we will be ringing you to defer any non urgent appointments where appropriate, some non urgent routine operations may get delayed

Please note our new Covid 19 protocol for attending the surgery for appointments:

🐾 For patients that are unwell a video/phone consultation can take place (charged for) this may then result in needing to come to the surgery for further treatment (no further consult charge)

🐾 Repeat prescription checks for long term medications can be done by video consultations


🐾 When you call the surgery to book your appointment the receptionist will ask a series of questions and then advise you to wait in your car upon arrival, please let them know the make, model & colour of your vehicle – once you arrive in the car park please call from your car to let us know you are here

🐾 The vet will come to the car, take a history, maintaining a 2m distance, the vet will then take your pet into the practice where a nurse will hold your pet while the vet examines them, whilst you remain in your car

🐾 Any medications will be brought out to you and the vet will return your pet to you

🐾 The vet will ask reception to call you to take payment over the phone by card – we will not be accepting any cash payments

🐾 We will be introducing a telemedicine service (via telephone/video call) soon, more details to follow soon – some post op checks can be done over the phone now with your clinic nurses

Thank you for your continued support and cooperation

Please let everyone know, including those who don’t have Facebook